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Communication Skills – Learning Pack


Communication Skills: Sensing with 4 ears in human communication. Discriminating 3 elements of verbal communication – listening to Thinking, Feeling, Willing.

This Learning Pack consists of a Study Guide with background reading and activities. There are Lectures from Karl-Heinz Finke to support learning.
Approximately 40 hours of self-paced study.
It is the first part of our 2 Modules on the communication skills that underlie The Helping Conversation. It is recommended that this module is completed before The Helping Conversation.

Explores the communication skills (verbal and non-verbal) and the listening skills (reflective and deep listening) that are essential in a Helping Conversation. The study resources in this Learning Pack provide the preparation for our following Module, The Helping Conversation.

There is support to learn and practice skills of verbal communication, and to develop skills in reflective and deep listening. There is guidance on distinguishing Thinking, Feeling and Willing statements in communications. Learn about and practice listening with four ears. The practices develop the capacity for Imagination and the capacity for gaining Inspiration.

Work through this Learning Pack if you are interested in deepening your capacity to be helpful in conversation with colleagues, clients, family and friends. This Learning Pack also allows you to prepare for practising your skills within a small group, either during our online sessions, or within a Study group.