Communication Skills is about noticing the three activities of thinking, feeling and intention as they happen in a speaker — not only what someone says, but how they say it. Is their thinking linear or associative, straight to the point or circling back? How does their feeling weave through the voice and the breathing? And what are they actually trying to achieve? A person’s thinking, feeling and intention shape what a listener is able to catch, which is why we practise observing these activities rather than only the content. The central exercise is Discerning Listening: you follow the speaker’s thinking with your own thinking, their feeling with your breathing, and you sense their intention. In the group-work you bring two incidents from your own life and work in a small group as Speaker, Listener and Observer. This Learning Pack is a 78-page Study Guide in 10 Parts, with 5 recorded Lectures, background reading, creative and observation exercises, and guided self-reflection. It is the first of our two modules on the communication that underlies The Helping Conversation, and is recommended before it.
Order a Learning Pack at any time
- Study Guide: 83 pages
- Recorded Lectures: 5
- Suggested Reading, Journalling, Creative Activities
- Independent Study: 40 hours, self-paced
- Fee: 90 AUD – counts towards the full course
Add Facilitated Group-work
- 15 hours real-time online, in small groups of 3 to 5
- Offered once every year – see Course Dates
- Fee: 290 AUD – full course 380 AUD
- Enrol 4 to 6 weeks ahead – Enrolment Form (download)
